Coupon / Rewards Program / Gift Voucher FAQ

What's the difference between a coupon, rewards program and gift vouchers?


1. Coupons:

A coupon code is generally found in our print media and our newsletters. They are a mixture of characters and numbers to create a fun combination that is unique.

Here is an example of a coupon code: WELCOME-3958

How To Use Your Coupon >


2. Rewards Program:

There are two types of rewards programs depending on the promotion.

Long-Term - ADVRewards - NOT CURRENTLY ACTIVE

This is an ongoing program where you earn points for shopping with Adventuremoto and with other suppliers as they come on board with the program. Once you have earned enough points we automatically send you a rewards value voucher which lets you know how much credit you have to spend with Adventure Moto.

Short Term - Special Discounts via Newsletter

There are so many ways to benefit when shopping for Adventure Moto. Occasionally, we run a short-term rewards program where if you buy a certain product you automatically receive a voucher to spend on your next purchase.

They look very similar to the ADVRewards but are not part of this ongoing program. These give you an instant credit, usually with an expiry date to be used by. For example, this might amount to a “you have a $20.00 credit when you spend $100.00 or more on your next order by a certain date”

How To Use Your Rewards >


3. Gift Voucher:

Lucky you! You received one of our gift vouchers from someone who knows you well! These are vouchers purchased on Adventuremoto’s website and is emailed directly to the person who is receiving the Gift Voucher.

How To Use Your Gift Voucher >

The email tends to look like this:

And the print version tends to look something like this:

Please note that gift vouchers and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

How do I use my coupon?

Great, so you would like to use one of our coupon codes. Here is a step by step through the process of applying your coupon code.

  1. Once you have added the items you would like to buy on our website, add them to the cart and head to the checkout page.
  2. At the top of the checkout page you will see this coupon box:
  3. Type in the coupon code. Don't forget coupon codes are case sensitive so make sure it's exactly right!
  4. Click “Apply Coupon Code” button
  5. If successful you will see a green box at the top, just like this one below. Along with the discount applied to your shopping cart.
  6. If not successful, please check the code matches the advert or newsletter you found the code on, and that the code hasn't expired.


Do coupons have expiry dates?

Yes, our coupons have a limited lifespan and are part of short-term promotions. Please check the email or print media where you found the code to confirm the expiry date. Please note that gift vouchers and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

 

How do I use my Rewards program?

There are two ways to use your rewards depending on if you are a Returning Customer and logged into your Adventuremoto account, or proceed through Guest Checkout.


Returning Customer:

If you are logged in to your Adventuremoto Account or clicked on the Returning Customer button on the checkout page, follow these steps (Make sure you are logged in before continuing!)

  1. On the checkout page, you will have the option to redeem your Rewards voucher in “STEP  3.”. It looks like this: 
  2. You now can enter the amount of credit you would like to apply to this order.
  3. Any credit left over will be saved to your account, which you can confirm on your account dashboard. It will look something like this:

 

Guest Checkout:

If you are not signed into your Adventuremoto account then follow these steps:

  1. On the checkout page, you will have the option in STEP 3. to redeem your Rewards voucher. It looks like this:
  2. Click on Redeem Voucher button
  3. Copy the Rewards voucher code from your email
  4. Paste in the voucher code into the space provided and repeat for the secret key.
  5. Click Redeem Voucher.
  6. The balance of the voucher will be taken off your order. Any credit left over can be used on your next order. Just keep your rewards voucher email safe until then.

 

Do Rewards Program Have Expiry Dates?

Each rewards program is slightly different, you will need to check the rewards program terms and conditions.


How do I find out the Rewards program balance on my account?

Just log into your Adventuremoto account here: https://www.adventuremoto.com.au/_myacct/login  On your account dashboard you will see Vouchers/Rewards section which will tell you how much money is available on your account.

 

 

How Do I Redeem a Gift Voucher?

  1. On the checkout page, you will have the option in STEP 3. to redeem your gift voucher. It looks like this:
  2. Click on Redeem Voucher button
  3. Copy the Gift voucher code from your email
  4. Paste in the voucher code into the space provided and repeat for the secret key.
  5. Click Redeem Voucher.
  6. The balance of the voucher will be taken off your order.
  7. Any credit left over can be used on your next order. Just keep your gift voucher email safe until then.

 

Do gift vouchers have expiry dates?

Gift vouchers expire after THREE years. This should give you plenty of time to find your voucher and use it. If you lose your voucher please contact one of our friendly sales team who will guide you through a recovery process.

Please note that gift vouchers and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

Don’t forget, we are human, sometimes there are issues with our discount programs. If we encounter an issue we will always ensure that we provide a solution and mitigate the inconvenience.