Frequently Asked Questions

Here are our frequently asked questions about our Adventuremoto stores policies including, shipping internationally, physical store details & accept credit card payments

Do you have a question we didn't answer? Contact Us
 

Adventure Moto Australia FAQ

Do you ship internationally?

Currently we only ship to New Zealand. We offer a flat rate of $10 for normal size packages and for larger bulky items such as crash-bars and seats we charge a flat rate of $20.

 

Do you have a physical store I can visit?

Yes, Drop in and see us at one of our retail outlets. Click the link below for the Address and trading hours for our Brisbane and Sydney stores.

https://www.adventuremoto.com.au/contact-us

 

When will I receive my order?

Most orders are shipped same day if you ordered before 2 pm.

Items out of stock are indicated on our website. If products are on backorder you will be notified by email or phone within 24 hours during business hours, Monday to Friday. Larger orders may have to be delivered in multiple packages which may mean some items will be delivered on separate days. You will be notified of which items have been shipped and the parcel tracking number.

Backorder items always receive priority.  You will be notified of an estimate for our next shipment. When the shipment arrives our back orders are given priority and shipped immediately. See our Shipping Policies for details.

 

What Credit Cards do you accept?

We accept Visa and Mastercard.

 

When will you charge my credit card?

When you place an online order, your card will be charged immediately. Under normal circumstances we do not take payments for backorders but reserve the right to take payment of up to 100% of the invoice.

 

Is my credit card information safe if I place an order online?

Yes. We use the industry standard security and encryption technologies to make sure your information is safe.

 

I can't add items to my shopping cart, see my shopping cart or access My Account.

This website requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most updated version of your web browser, and if you continue to have problems, give us a call: 02 9651 3355

 

How can I tell if an item is in stock?

Stock and availability information will be shown once you have selected a size/colour when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

 

What happens if I hit "Notify Me" on out of stock items?

If you're interested in being notified as soon as we have a product back in stock, just click "Notify Me" and enter your email address. As soon as we receive the products into the warehouse you will be sent an email from us letting you know it is back in stock.

 

How do I know this product will fit.

There are links to a number of instructional videos and instruction sheets. If in doubt please give us a call.

 

What about closeouts? Can I exchange if it does not fit?

Yes, you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.

 

Do you offer discount codes or coupons?

We do from time to time so keep an eye out for upcoming discount codes. Once you have selected the gear you're interested in, go through the check out procedure and enter your coupon at the top of the page. You will see your discount is automatically applied to the total's box. Just remember - these coupons do not last forever, some have very short lifespans.
For more information on how to use Discount Codes or Coupons please click here. Please note that gift vouchers and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

 

How To Redeem Your Gift Vouchers

Once you have selected the gear you would like, head to the checkout page to apply/redeem your gift voucher. You will find a link labelled "Redeem Voucher"  just below the shipping information. Click on this and a box will appear asking for your voucher code and secret code. Once you have entered these, click the blue "Redeem Voucher". Your available balance will be deducted from your order.

If you have any change left over then, keep your voucher codes handy because you will be able to use it next time you shop with us.

For more information on how to use Gift Vouchers please click here. Please note that gift vouchers and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

Where Can I Find My Gift Voucher Codes?

Most of our gift vouchers are brought online. The person who gifted the voucher to you would have entered your email address and selected a date for the gift voucher to be delivered on. Just search through your emails for Adventure Moto Gift Voucher - once you locate that email, inside it, will be the code you need to redeem it.

If you received a physical gift voucher - then just use the codes found on that voucher.

What does lifetime mean?

The lifetime of a product, unfortunately, does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other than what the product is designed for will void the warranty.

The lifetime of a product has typically expired when an item contains or has experienced multiple issues such as tears in multiple places, frayed cuffs and hems, fading fabric, excessive dirt and stains, consumer “repairs”, broken zippers and findings, torn lining, broken and/or missing stitching.

 

What is Gore-Tex?

Gore-Tex is a waterproof, breathable fabric membrane and registered trademark of W. L. Gore & Associates. Invented in 1969, Gore-Tex can repel liquid water while allowing water vapor to pass through and is designed to be a lightweight, waterproof fabric for all-weather use. It is composed of stretched polytetrafluoroethylene (PTFE), which is more commonly known by the generic trademark Teflon. The material is formally known as the generic term expanded PTFE (ePTFE).